Privacy Policy

About this Privacy Policy

Retrobet Casino respects the privacy of its players and aims to handle personal information fairly, transparently and securely. This policy applies to information collected through the website, account services, customer support channels, payment processes and related online features. It describes the types of information that may be handled, the purposes for doing so, the circumstances in which information may be shared and the ways players can make privacy requests.

By using the website or opening an account, you acknowledge that information may be handled as described in this policy. Some services cannot be provided without certain information. For example, account details may be needed to create and manage an account, while identity information may be required before access to particular features or transactions can be completed.

This policy should be read together with the applicable website terms, responsible gambling information and any notices shown when information is collected. Where a separate notice explains a particular collection or use of information, that notice may provide additional detail.

Keeping information accurate

Players should provide information that is accurate, complete and current, and should update it when circumstances change. Accurate information helps with account administration, identity checks, payment processing, customer support, safer gambling measures and the prevention of fraud or misuse.

Information we may handle and why

The information handled by an online casino can vary according to the services used, the account activity involved and the checks that apply. Information may be collected directly from a player, generated through use of the website or received from service providers that help operate the platform.

• Account and contact details, such as a name, date of birth, residential information, username, password, telephone details and email address. These details may be used to create, verify and manage an account, provide support and communicate about account activity.
• Identity and verification documents, together with information obtained during verification checks. This may include documents or details used to confirm identity, age, eligibility, source of information or the legitimacy of account activity.
• Payment and transaction records, including deposits, withdrawals, wagers, gaming activity, payment method details, transaction references and related financial information. These records help process transactions, maintain account statements, respond to payment queries and identify unusual or fraudulent activity.
• Device, connection and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location information and website activity. This information can help keep the website functioning, improve performance, troubleshoot problems and protect accounts.
• Cookie and similar technology information, including information about pages visited, preferences, session activity and interactions with website features. This can support essential website functions, security, analytics and, where permitted, relevant communications.
• Communications and support information, including messages, requests, feedback, records of enquiries and information provided when a player contacts support. This helps us respond to questions, investigate issues and maintain an accurate service history.

Information may be used to operate and administer accounts, deliver requested services, process payments, complete identity and age verification, conduct anti-fraud and security checks, investigate suspicious or unauthorised activity, provide customer support and improve the website. It may also be used to meet legal and regulatory obligations, keep appropriate records, manage disputes, enforce applicable terms and protect the rights, safety and property of players and the service.

Where marketing communications are offered, information may be used to send updates or promotional messages in accordance with the choices and permissions available to the player. Marketing preferences can be changed, and withdrawing consent to marketing does not normally affect the processing needed to run an account or provide essential service messages.

Cookies, sharing, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies that may be stored on a device when the website is used. Some are needed for functions such as keeping a session active, remembering preferences, supporting security and enabling account features. Other technologies may help understand website use, measure performance or improve the player experience.

Players can manage or restrict cookies through the settings in their web browser. Blocking or deleting certain cookies may affect how the website operates, and some account or security features may not work as intended without essential cookies. Browser settings may also provide options to remove cookies already stored on a device.

When information may be shared

Information may be shared where reasonably necessary to provide the service and carry out the purposes described in this policy. This can include sharing relevant information with technology providers, payment and verification providers, security and fraud prevention services, customer support providers, professional advisers and other providers that assist with website operations. These parties should only receive information needed for their role and are expected to handle it appropriately.

Information may also be disclosed where required or permitted to meet legal obligations, respond to a valid request from an authorised body, prevent fraud or other unlawful conduct, protect the safety of a person, investigate a security incident, resolve a dispute or enforce applicable terms. Information is not intended to be shared more widely than reasonably necessary for the relevant purpose.

Security and storage

Reasonable technical and organisational measures may be used to protect information against loss, misuse, unauthorised access, alteration or disclosure. These measures can include access controls, authentication processes, secure systems, monitoring and staff or provider procedures. No online service can guarantee complete security, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Information may be stored or processed by service providers in locations outside Australia where this is needed to operate the website or support its services. Appropriate steps are intended to be taken to protect information when it is handled by those providers. Access to personal information is limited according to business, security and legal needs.

How long information is kept

Information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights concerning the personal information held about them. These rights are subject to reasonable verification and may have exceptions where information must be retained, disclosure would affect another person, or a request cannot be fulfilled for legal, security or operational reasons.

• Access: request information about the personal data held about you and, where appropriate, receive a copy or an explanation of how it is used.
• Correction: ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
• Deletion: request deletion of your personal information where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for a period required by law or for legitimate security, dispute or record-keeping purposes.
• Withdrawal of marketing consent: withdraw consent to promotional or marketing communications at any time. This does not necessarily stop service messages, account notices, transaction communications or other information needed to provide the service.

To exercise your data rights, ask a privacy question or make a request about your personal information, contact support@retrobetcasino.wtf. Please describe the request clearly and provide enough information for the relevant account or information to be identified. We may need to confirm your identity before responding, particularly where the request involves account access, deletion or sensitive information.

Requests will be considered within a reasonable period and handled in accordance with applicable requirements. If a request cannot be completed in full, an explanation may be provided where appropriate. Players should avoid sending unnecessary identity documents or payment information and should only provide additional information when it is requested through an appropriate support process.

Changes to this policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The updated version will apply from the date it is made available on the website. Players should review this page from time to time so they remain aware of how information may be handled. Continued use of the website after an update indicates that the revised policy has been noted.